Platform

How can I request a transcript?

This step-by-step guide helps you easily submit a request and obtain your transcripts, ensuring accurate and timely results for your audio files.

Prefer to watch a video?

Watch our tutorial on YouTube

Step 1: Navigate to Transcripts

Select the plus sign (+) next to Transcripts in the left menu.

Fill out the required information for your transcript, including:

Number of Speakers
Preferred Turnaround Time
Link your transcript to a specific project. Once you have a project, you can also organize it by adding it to a specific folder within the project.

Step 2: Customize Your Transcript Formatting

Next, navigate to the Transcript Formatting section and provide additional details, such as:

Desired File Formats: Choose the format you want your transcript in.
Timestamps: Indicate if timestamps are needed.
Verbatim Data Capture: Select if you need every word captured.
Data De-identification: Opt for removing sensitive data if required.
Additional Notes: Add any special instructions or preferences for your transcript.

Step 3: Upload Your Files

Once all details are complete, start uploading your files:

You can upload files directly from your computer.

Uploading Large or Multiple Files

When uploading large files or multiple files in a single ticket, the upload time depends on the speed and quality of your internet connection.

Need to Upload Multiple Files in One Ticket?

Landmark offers a free upload service for audio files. If you need help, contact us via email at support@thelai.com, and one of our specialists will be happy to assist you.

Step 4: Confirm Your Details and Submit

After uploading your files, review all the transcription details to ensure everything is correct.

Once verified, click Finish: Submit, and we'll begin processing your request.
Once your order is submitted, you'll see a confirmation screen with the What Would You Like to Do Next? menu.

From here, you can choose to: