Can I send a personalized template?

Yes. If your transcripts need to follow a specific layout — speaker labels, headers, line numbering, spacing, or a format required by your analysis software — send us a template and we'll match it.

• • What to send: a sample document in Excel, Word, plain text, or PDF showing the layout you want.
• • How to send it: attach it when you create your transcript request and mention it in the Additional Notes field, or email it to support@thelai.com referencing your project.
• • What happens next: we apply the template to your transcripts going forward. To change an existing template, contact your account executive or email support.