Landmark Help Center
Landmark Help Center
Landmark Help Center

Landmark Help Center

Administration

How to update your profile information?
How to update your profile information?
How to Manage Your Billing Details?
How to Manage Your Billing Details?

Research Projects

What are Research Projects?
What are Research Projects?
How to set up a Research Project
How to set up a Research Project
How to add a new participant?
How to add a new participant?
How to edit a participant?
How to edit a participant?
Can I add other Researchers to my account?
Can I add other Researchers to my account?
Team Roles
Team Roles

Transcription

Can I send a personalized template?
Can I send a personalized template?
Do you have any examples of transcriptions in Spanish?
Do you have any examples of transcriptions in Spanish?
Do you transcribe and/or translate in other languages?
Do you transcribe and/or translate in other languages?
Accepted File Formats for Transcription
Accepted File Formats for Transcription
What is speaker tracking?
What is speaker tracking?
What are timestamps?
What are timestamps?
What is the difference between non-verbatim and strict verbatim?
What is the difference between non-verbatim and strict verbatim?
What is your standard turnaround time?
What is your standard turnaround time?
What is your rush turnaround time?
What is your rush turnaround time?
What is de-identification?
What is de-identification?

Translation

How much do you charge for a translation service?
How much do you charge for a translation service?
How do you guarantee translation accuracy?
How do you guarantee translation accuracy?
What languages do you translate?
What languages do you translate?
If I need a certificate, can you provide one?
If I need a certificate, can you provide one?
How to request a translation? Step-by-step guide
How to request a translation? Step-by-step guide
How to download a translation? - Step by step guide
How to download a translation? - Step by step guide

Platform Navigation

How do I set up an account?
How do I set up an account?
I forgot my password, can you help?
I forgot my password, can you help?
Should I create a separate request for each file or can I upload multiple files at once?
Should I create a separate request for each file or can I upload multiple files at once?
How to request a Transcript - Step-by-Step Guide
How to request a Transcript - Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide

Security and Confidentiality

Is Landmark secure?
Is Landmark secure?
Can you sign a Confidentiality Agreement?
Can you sign a Confidentiality Agreement?
I need a Non-Disclosure Agreement, do you have one?
I need a Non-Disclosure Agreement, do you have one?
Are you HIPAA compliant?
Are you HIPAA compliant?
How can I delete my files from your platform?
How can I delete my files from your platform?

Pricing and Payment

I need a custom quote for my research project
I need a custom quote for my research project
Do you have volume discounts?
Do you have volume discounts?
Where do I pay my invoice?
Where do I pay my invoice?
Selecting a Payment Method
Selecting a Payment Method
Requesting an Invoice
Requesting an Invoice
How to Pay Online
How to Pay Online

Helpful Articles

Protecting Human Research Participants (PHRP)
Protecting Human Research Participants (PHRP)
Importing Documents in Nvivo10 in 3 minutes
Importing Documents in Nvivo10 in 3 minutes
Using AtlasTI for qualitative data analysis
Using AtlasTI for qualitative data analysis
Quick Guide to Data De-Identification
Quick Guide to Data De-Identification
How to create an account?
How to create an account?

Welcome to our Help Center!

If you have any queries, feel free to ask us.

Additionally, you can explore various topics by browsing through the menu on the left side of this page. Here, you'll find quick guides on uploading your files and information about the different payment methods we offer.

Don't forget to check out our FAQ section for answers to commonly asked questions

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