<aside> 👋 We're here to help! Explore our resources, including FAQs, step-by-step guides, and troubleshooting tips, to find the information you need quickly and efficiently. If you can’t find what you’re looking for, our friendly support team is always ready to assist you.

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🖥️ Administration


How do I create an account

How can I update my profile information?

How can I manage my billing details?

🔒Security and Confidentiality


Is Landmark Secure

Can you sign a confidentiality agreement?

I need a Non-Disclosure Agreement, do you have one?

Are you HIPAA Compliant?


💼Research Projects

What are Research Projects?

How do I set up a research project?

How do I add a new participant?

How do I edit a participant?

Can I add other researchers to my account?

Can I assign different roles to my team members?

💻Platform Navigation

How do I set up an account

I forgot my password, can you help me?

Should I create a separate request for each file or can I upload multiple files at once?

How can I request a transcript?

How can I download a transcription?

How can I store my project’s documents?


📄Transcription

Can I send a personalized template?

Do you have examples of transcriptions in Spanish?

Do you transcribe or translate in other languages?

What file formats do you accept, and how large can my files be?

What is speaker tracking?

What are timestamps?

What is the difference between non-verbatim and strict verbatim?

What is your standard turnaround time?

What is your rush turnaround time?

What is de-identification?

📝Translation

How much do you charge for a translation service?

How do you guarantee translation accuracy?

How can I request a translation?

How can I download a translation?


💲Pricing and payment

I need a custom quote for my research project

Do you have volume discounts?

Where do I pay my invoice?

What payment methods do you accept?

How do I request an invoice?

How do I pay online?

📑Helpful Articles

Protecting Human Research Participants (PHRP)

Importing documents in Nvivo10 in 3 minutes

Using AtlasTI for qualitative data analysis

Quick guide to Data De-Identification


❓Frequently Asked Questions

General Questions

Data Security

Transcription and Pricing

Translation and Pricing

https://landmark-customer-support.netlify.app/