Administration
How to update your profile information?
How to Manage Your Billing Details?
Research Projects
What are Research Projects?
How to set up a Research Project
How to add a new participant?
How to edit a participant?
Can I add other Researchers to my account?
Team Roles
Transcription
Can I send a personalized template?
Do you have any examples of transcriptions in Spanish?
Do you transcribe and/or translate in other languages?
Accepted File Formats for Transcription
What is speaker tracking?
What are timestamps?
What is the difference between non-verbatim and strict verbatim?
What is your standard turnaround time?
What is your rush turnaround time?
What is de-identification?
Translation
How much do you charge for a translation service?
How do you guarantee translation accuracy?
What languages do you translate?
If I need a certificate, can you provide one?
How to request a translation? Step-by-step guide
How to download a translation? - Step by step guide
Platform Navigation
How do I set up an account?
I forgot my password, can you help?
Should I create a separate request for each file or can I upload multiple files at once?
How to request a Transcript - Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide
Security and Confidentiality
Is Landmark secure?
Can you sign a Confidentiality Agreement?
I need a Non-Disclosure Agreement, do you have one?
Are you HIPAA compliant?
How can I delete my files from your platform?
Pricing and Payment
I need a custom quote for my research project
Do you have volume discounts?
Where do I pay my invoice?
Selecting a Payment Method
Requesting an Invoice
How to Pay Online
Helpful Articles
Protecting Human Research Participants (PHRP)
Importing Documents in Nvivo10 in 3 minutes
Using AtlasTI for qualitative data analysis
Quick Guide to Data De-Identification
How to create an account?
How to update your profile information?
1 Navigating to Your Profile
- Locate 'My Information': On the left side of your screen, find the menu labeled "ADMINISTRATION."
- Select 'My Information': Click on the "My Information" option. This will take you to the page where you can view and edit your profile details.
2 Editing Your Profile
- Review Current Information: Once on the "My Information" page, you'll see your current details displayed, such as your First Name, Last Name, Email Address, and Phone Number, along with professional details like Title, Website, and Google Scholar ID.
- Click 'Edit My Information': To make changes, click on the "Edit My Information" button located at the bottom of the page.
3 Updating Your Details
- Modify Your Details: In the editable fields, make any necessary updates to your name, contact details, professional title, website, and any other information.
- Add Additional Notifications: If you need to add more people to receive notifications about your activities, enter their email addresses in the "Additional Notifications CC" fields.
4 Saving Your Changes
- Review Your Changes: Ensure that all the new information entered is accurate and complete.
- Save the Updated Information: Click on the save button (not shown in the image) to update your profile with the new details.
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<a href="https://docs.thelai.com/how-to-manage-your-billing-details" class="button-next"> Next → </a>
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