How to request a Transcript - Step-by-Step Guide

How to request a Transcript - Step-by-Step Guide

Administration

How to update your profile information?
How to update your profile information?
How to Manage Your Billing Details?
How to Manage Your Billing Details?

Research Projects

What are Research Projects?
What are Research Projects?
How to set up a Research Project
How to set up a Research Project
How to add a new participant?
How to add a new participant?
How to edit a participant?
How to edit a participant?
Can I add other Researchers to my account?
Can I add other Researchers to my account?
Team Roles
Team Roles

Transcription

Can I send a personalized template?
Can I send a personalized template?
Do you have any examples of transcriptions in Spanish?
Do you have any examples of transcriptions in Spanish?
Do you transcribe and/or translate in other languages?
Do you transcribe and/or translate in other languages?
Accepted  File Formats for Transcription
Accepted File Formats for Transcription
What is speaker tracking?
What is speaker tracking?
What are timestamps?
What are timestamps?
What is the difference between non-verbatim and strict verbatim?
What is the difference between non-verbatim and strict verbatim?
What is your standard turnaround time?
What is your standard turnaround time?
What is your rush turnaround time?
What is your rush turnaround time?
What is de-identification?
What is de-identification?

Translation

How much do you charge for a translation service?
How much do you charge for a translation service?
How do you guarantee translation accuracy?
How do you guarantee translation accuracy?
What languages do you translate?
What languages do you translate?
If I need a certificate, can you provide one?
If I need a certificate, can you provide one?
How to request a translation? Step-by-step guide
How to request a translation? Step-by-step guide
How to download a translation? - Step by step guide
How to download a translation? - Step by step guide

Platform Navigation

How do I set up an account?
How do I set up an account?
I forgot my password, can you help?
I forgot my password, can you help?
Should I create a separate request for each file or can I upload multiple files at once?
Should I create a separate request for each file or can I upload multiple files at once?
How to request a Transcript - Step-by-Step Guide
How to request a Transcript - Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide

Security and Confidentiality

Is Landmark secure?
Is Landmark secure?
Can you sign a Confidentiality Agreement?
Can you sign a Confidentiality Agreement?
I need a Non-Disclosure Agreement, do you have one?
I need a Non-Disclosure Agreement, do you have one?
Are you HIPAA compliant?
Are you HIPAA compliant?
How can I delete my files from your platform?
How can I delete my files from your platform?

Pricing and Payment

I need a custom quote for my research project
I need a custom quote for my research project
Do you have volume discounts?
Do you have volume discounts?
Where do I pay my invoice?
Where do I pay my invoice?
Selecting a Payment Method
Selecting a Payment Method
Requesting an Invoice
Requesting an Invoice
How to Pay Online
How to Pay Online

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Importing Documents in Nvivo10 in 3 minutes
Using AtlasTI for qualitative data analysis
Using AtlasTI for qualitative data analysis
Quick Guide to Data De-Identification
Quick Guide to Data De-Identification
How to create an account?
How to create an account?

Step 2: Transcript Dynamics

From creating a ticket to getting your transcripts.

1. Create a new Ticket

In the left side menu, locate the 'Transcripts' option. Simply click on the '+' sign to begin creating your ticket

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2. Set up ticket specifications

You will then be taken to a window where you will be asked to provide the specific details for your audio file.

Step 1: Transcript information

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  1. Transcript Name
  2. The title desired for your Transcription.

  3. Number of participants
  4. Add the number of participants.

  5. Source Language
  6. Target Language

  1. Turnaround Time
  2. In the 'Turnaround Time' section, you can select either standard or rush service to meet your specific transcription timeline needs.

  3. Triggering Content
  4. Informs our transcriptionists in advance, allowing them to be mentally prepared for the material they will transcribe.

  5. Add to Folder
  6. A folder will help you organize your data.

Step 2: Transcript Dynamics

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  1. File Format
  2. doc, docx, xslx, PDF, txt, RFT, SRT

  3. Timestamps
  4. Strict Verbatim or Non-verbatim Transcription
  5. Number lines / Non-venacular Data Capture

  1. Track Speakers
  2. Select this option if you need a different label per participant.

  3. Speaker Labels
  4. De-Identification
  5. Additional notes

Step 3: Upload your Media File

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  1. Select the option “Upload your files” and start uploading your recordings
*Please remember to press ‘’Start Upload’’ for your files to start uploading
*Please remember to press ‘’Start Upload’’ for your files to start uploading
image
  1. If you do not wish your whole Audio to be transcribed, please select the checkbox " No, partial-length” want my whole audio file transcribed" and set up the right time.

Step 4: Confirm your order

image

  1. Review all your information and clic on ‘’Finish’’ to submit your order

3. Create a new Ticket or wait for your Ticket to be processed

image
  1. You can keep creating tickets with the same setup, create new ones from scratch, or simply wait for your tickets to be processed.

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