Administration
How to update your profile information?
How to Manage Your Billing Details?
Research Projects
What are Research Projects?
How to set up a Research Project
How to add a new participant?
How to edit a participant?
Can I add other Researchers to my account?
Team Roles
Transcription
Can I send a personalized template?
Do you have any examples of transcriptions in Spanish?
Do you transcribe and/or translate in other languages?
Accepted File Formats for Transcription
What is speaker tracking?
What are timestamps?
What is the difference between non-verbatim and strict verbatim?
What is your standard turnaround time?
What is your rush turnaround time?
What is de-identification?
Translation
How much do you charge for a translation service?
How do you guarantee translation accuracy?
What languages do you translate?
If I need a certificate, can you provide one?
How to request a translation? Step-by-step guide
How to download a translation? - Step by step guide
Platform Navigation
How do I set up an account?
I forgot my password, can you help?
Should I create a separate request for each file or can I upload multiple files at once?
How to request a Transcript - Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide
Security and Confidentiality
Is Landmark secure?
Can you sign a Confidentiality Agreement?
I need a Non-Disclosure Agreement, do you have one?
Are you HIPAA compliant?
How can I delete my files from your platform?
Pricing and Payment
I need a custom quote for my research project
Do you have volume discounts?
Where do I pay my invoice?
Selecting a Payment Method
Requesting an Invoice
How to Pay Online
Helpful Articles
Protecting Human Research Participants (PHRP)
Importing Documents in Nvivo10 in 3 minutes
Using AtlasTI for qualitative data analysis
Quick Guide to Data De-Identification
How to create an account?
Administrator Role Capabilities:
An Administrator within this system has comprehensive control over project management and file handling. The key responsibilities and permissions include:
- Member Management: Administrators have the authority to add new members to the system and remove existing members as necessary, ensuring that the project team remains up-to-date and optimized for current project needs.
- File Management: Administrators are equipped with full capabilities to upload and download files, facilitating the smooth exchange of project materials. They can also create new folders, enabling organized storage and easy retrieval of project documents.
- Project Editing: The Administrator has the exclusive right to edit all aspects of the project and its associated information. This includes, but is not limited to, modifying project settings, adjusting timelines, changing project scopes, and editing any related project data to ensure alignment with project goals.
Member Role Capabilities:
The Member role is designed for individuals who need access to view project details and content without the ability to make any modifications.
- View-Only Access: Members are granted view-only permissions, allowing them to see project files, documents, and details without the ability to edit, upload, or download any content. This ensures that Members stay informed about project developments and status updates while maintaining the integrity and control of project content.
- No Editing or File Management: Consistent with a view-only approach, Members cannot engage in editing project details, managing files, or altering any project-related information. This restriction is designed to protect project data from unauthorized modifications while still providing necessary visibility to various stakeholders.
Editor Role Capabilities:
The Editor plays a crucial role in managing content within the system, with a specific focus on handling data, participant records, audio recordings and their corresponding transcripts.
- Upload Recordings: Editors are authorized to upload audio recordings to the system. This function is essential for adding new content that requires transcription or review, enabling a continual flow of material for processing and analysis.
- Download Transcripts: Upon the completion of transcription processes, Editors have the ability to download the transcripts. This facilitates the review, editing, and finalization of written content derived from audio recordings, ensuring accuracy and completeness before publication or further use.
- Can create and edit information related to the participants.
Billing Role Capabilities:
The Billing role is specialized and critical, focusing primarily on the financial and administrative aspects of project management.
- No File or Project Editing: Individuals in the Billing role do not have permissions to upload, download, or modify any files within the system. Similarly, they cannot alter project details, timelines, or settings. This delineation ensures a clear separation of financial management from content and project management tasks.
- Primary Contact for Financial Matters: The main responsibility of the Billing role is to act as the primary point of contact for all matters related to project financing. This includes handling invoices, processing payments, and communicating with external and internal stakeholders about billing inquiries and financial reports.
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