Administration
How to update your profile information?
How to Manage Your Billing Details?
Research Projects
What are Research Projects?
How to set up a Research Project
How to add a new participant?
How to edit a participant?
Can I add other Researchers to my account?
Team Roles
Transcription
Can I send a personalized template?
Do you have any examples of transcriptions in Spanish?
Do you transcribe and/or translate in other languages?
Accepted File Formats for Transcription
What is speaker tracking?
What are timestamps?
What is the difference between non-verbatim and strict verbatim?
What is your standard turnaround time?
What is your rush turnaround time?
What is de-identification?
Translation
How much do you charge for a translation service?
How do you guarantee translation accuracy?
What languages do you translate?
If I need a certificate, can you provide one?
How to request a translation? Step-by-step guide
How to download a translation? - Step by step guide
Platform Navigation
How do I set up an account?
I forgot my password, can you help?
Should I create a separate request for each file or can I upload multiple files at once?
How to request a Transcript - Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide
Security and Confidentiality
Is Landmark secure?
Can you sign a Confidentiality Agreement?
I need a Non-Disclosure Agreement, do you have one?
Are you HIPAA compliant?
How can I delete my files from your platform?
Pricing and Payment
I need a custom quote for my research project
Do you have volume discounts?
Where do I pay my invoice?
Selecting a Payment Method
Requesting an Invoice
How to Pay Online
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Quick Guide to Data De-Identification
How to create an account?
How to Manage Your Billing Details
Your billing information is key to ensuring a smooth and uninterrupted experience with our services. To review or update your billing details, please follow the steps below:
1 Locating Billing Details
- Access the Administration Panel: Look to the lower left-hand side of your screen to find the "ADMINISTRATION" section.
- Open 'Billing Details': Click on the "Billing Details" option. This will direct you to a page where your current billing information is displayed.
2 Reviewing Current Billing Information
- Examine Billing Information: On the "Billing Details/Information" page, you will find all your billing-related information, such as 'Preferred Billing Frequency', 'Billing Method', 'Bill to Name', and 'Billing Address', along with the 'Date of Last Invoice', 'Payment Terms', and 'Current PO Number in Use'.
- Check Additional Notifications: Review the email addresses listed under 'Billing Email CC' to ensure that all relevant parties receive billing notifications.
3 Editing Billing Information
- Initiate Editing: If you need to update any information, click the "Edit My Billing Information" button typically located at the bottom of the page.
- Update Details: In the editable fields, you can make changes to your preferred billing frequency, method, names, addresses, payment terms, PO numbers, and add or remove CC'd email addresses for billing notifications.
4 Saving the Updated Information
- Confirm Accuracy: After making the necessary changes, double-check to ensure all information is correct.
- Save Changes: Click the save button (not visible in the image) to apply and save your updated billing details.
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<a href="https://docs.thelai.com/how-to-update-your-profile-information" class="button-previous"> ← Previous </a>
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>
.button-next {
background-color: #312e81;
color: #fff;
border: none;
padding: 10px 20px;
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background-color: #3730a3;
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<a href="https://docs.thelai.com/what-are-research-projects" class="button-next"> Next → </a>
</body>
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