Administration
How to update your profile information?
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Research Projects
What are Research Projects?
How to set up a Research Project
How to add a new participant?
How to edit a participant?
Can I add other Researchers to my account?
Team Roles
Transcription
Can I send a personalized template?
Do you have any examples of transcriptions in Spanish?
Do you transcribe and/or translate in other languages?
Accepted File Formats for Transcription
What is speaker tracking?
What are timestamps?
What is the difference between non-verbatim and strict verbatim?
What is your standard turnaround time?
What is your rush turnaround time?
What is de-identification?
Translation
How much do you charge for a translation service?
How do you guarantee translation accuracy?
What languages do you translate?
If I need a certificate, can you provide one?
How to request a translation? Step-by-step guide
How to download a translation? - Step by step guide
Platform Navigation
How do I set up an account?
I forgot my password, can you help?
Should I create a separate request for each file or can I upload multiple files at once?
How to request a Transcript - Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide
Security and Confidentiality
Is Landmark secure?
Can you sign a Confidentiality Agreement?
I need a Non-Disclosure Agreement, do you have one?
Are you HIPAA compliant?
How can I delete my files from your platform?
Pricing and Payment
I need a custom quote for my research project
Do you have volume discounts?
Where do I pay my invoice?
Selecting a Payment Method
Requesting an Invoice
How to Pay Online
Helpful Articles
Protecting Human Research Participants (PHRP)
Importing Documents in Nvivo10 in 3 minutes
Using AtlasTI for qualitative data analysis
Quick Guide to Data De-Identification
How to create an account?
From creating a translation request to downloading your documents.
1. Create a new Translation Request
In the left side menu, locate the 'Translation' option. Simply click on the '+' sign to begin creating your ticket
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2. Set up translation specifications
- Translation Document Name* The title desired for your Transcription.
- Mi File is in Source Language
- Translate it to: Target Language
- File Format: Format desired: Word, Excel, PDF, Image (JPG, PNG), Power Point, DTP, HTML, Others.
- Special requirements: Anything you wish your translator to know about your document.
- Total Words in the Source Document Specify how many words you need translated.
- This file has potentially triggering content. Please check this box if your submission includes content that might be considered sensitive or triggering. This allows us to handle your material with the appropriate care and sensitivity. We appreciate your courtesy in helping us maintain a safe and respectful environment for everyone.
3. Upload Files
- Select the option “Upload your files” and start uploading your Document
- Click on ‘’Add Files’’
And then on ‘’Finish’’ to attached your files to your order.
- Click on ‘’Submit for translation’’ to send your request and wait for your translation to be processed.
super-embed:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>
.button-previous {
background-color: #312e81;
color: #fff;
border: none;
padding: 10px 20px;
font-size: 16px;
cursor: pointer;
border-radius: 5px;
margin: 5px;
text-decoration:none;
}
.button-previous:hover {
background-color: #3730a3;
}
</style>
<body>
<a href="https://docs.thelai.com/if-i-need-a-certificate-can-you-provide-one" class="button-previous"> ← Previous </a>
</body>
</html>
super-embed:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>
.button-next {
background-color: #312e81;
color: #fff;
border: none;
padding: 10px 20px;
font-size: 16px;
cursor: pointer;
border-radius: 5px;
margin: 5px;
text-decoration:none;
}
.button-next:hover {
background-color: #3730a3;
}
</style>
<body>
<a href="https://docs.thelai.com/translationdownload" class="button-next"> Next → </a>
</body>
</html>