Administration
How to update your profile information?
How to Manage Your Billing Details?
Research Projects
How to set up a Research Project
Can I add other Researchers to my account?
Transcription
Can I send a personalized template?
Do you have any examples of transcriptions in Spanish?
Do you transcribe and/or translate in other languages?
Accepted File Formats for Transcription
What is the difference between non-verbatim and strict verbatim?
What is your standard turnaround time?
What is your rush turnaround time?
Translation
How much do you charge for a translation service?
How do you guarantee translation accuracy?
What languages do you translate?
If I need a certificate, can you provide one?
How to request a translation? Step-by-step guide
How to download a translation? - Step by step guide
Platform Navigation
I forgot my password, can you help?
Should I create a separate request for each file or can I upload multiple files at once?
How to request a Transcript - Step-by-Step Guide
How to download a Transcription- Step-by-Step Guide
Security and Confidentiality
Can you sign a Confidentiality Agreement?
I need a Non-Disclosure Agreement, do you have one?
How can I delete my files from your platform?
Pricing and Payment
I need a custom quote for my research project
Helpful Articles
Protecting Human Research Participants (PHRP)
Importing Documents in Nvivo10 in 3 minutes
Awesome! Please fill out our Get a Quote form, and one of our Account Executives will contact you shortly.
We tailor our services to meet the specific requirements of your project, ensuring a perfect fit for your needs. Additionally, we offer special rates for universities, making our services even more accessible to the academic community.
super-embed:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>
.button-previous {
background-color: #312e81;
color: #fff;
border: none;
padding: 10px 20px;
font-size: 16px;
cursor: pointer;
border-radius: 5px;
margin: 5px;
text-decoration:none;
}
.button-previous:hover {
background-color: #3730a3;
}
</style>
<body>
<a href="<https://docs.thelai.com/how-can-i-delete-my-files-from-your-platform>" class="button-previous"> ← Previous </a>
</body>
</html>
super-embed:
<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>
.button-next {
background-color: #312e81;
color: #fff;
border: none;
padding: 10px 20px;
font-size: 16px;
cursor: pointer;
border-radius: 5px;
margin: 5px;
text-decoration:none;
}
.button-next:hover {
background-color: #3730a3;
}
</style>
<body>
<a href="<https://docs.thelai.com/do-you-have-volume-discounts>" class="button-next"> Next → </a>
</body>
</html>