Administration

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Research Projects

What are Research Projects?

How to set up a Research Project

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How to edit a participant?

Can I add other Researchers to my account?

Team Roles

Transcription

Can I send a personalized template?

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Do you transcribe and/or translate in other languages?

Accepted File Formats for Transcription

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What are timestamps?

What is the difference between non-verbatim and strict verbatim?

What is your standard turnaround time?

What is your rush turnaround time?

What is de-identification?

Translation

How much do you charge for a translation service?

How do you guarantee translation accuracy?

What languages do you translate?

If I need a certificate, can you provide one?

How to request a translation? Step-by-step guide

How to download a translation? - Step by step guide

Platform Navigation

How do I set up an account?

I forgot my password, can you help?

Should I create a separate request for each file or can I upload multiple files at once?

How to request a Transcript - Step-by-Step Guide

How to download a Transcription- Step-by-Step Guide

Security and Confidentiality

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Can you sign a Confidentiality Agreement?

I need a Non-Disclosure Agreement, do you have one?

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How can I delete my files from your platform?

Pricing and Payment

I need a custom quote for my research project

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Where do I pay my invoice?

Selecting a Payment Method

Requesting an Invoice

How to Pay Online

Helpful Articles

Protecting Human Research Participants (PHRP)

Importing Documents in Nvivo10 in 3 minutes

Download your translations when they are ready.

You will be notified via email once your translation is complete. To download the final document, please access our platform. For security purposes, we do not send files via email.

  1. Navigate to the "Translations" section in the left menu.
  2. Choose “Completed”.
  3. Select the translation you want to download and click on ‘’Review Translation’’
  4. Click on ‘’Download’’

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