Administration

How to update your profile information?

How to Manage Your Billing Details?

Research Projects

What are Research Projects?

How to set up a Research Project

How to add a new participant?

How to edit a participant?

Can I add other Researchers to my account?

Team Roles

Transcription

Can I send a personalized template?

Do you have any examples of transcriptions in Spanish?

Do you transcribe and/or translate in other languages?

Accepted File Formats for Transcription

What is speaker tracking?

What are timestamps?

What is the difference between non-verbatim and strict verbatim?

What is your standard turnaround time?

What is your rush turnaround time?

What is de-identification?

Translation

How much do you charge for a translation service?

How do you guarantee translation accuracy?

What languages do you translate?

If I need a certificate, can you provide one?

How to request a translation? Step-by-step guide

How to download a translation? - Step by step guide

Platform Navigation

How do I set up an account?

I forgot my password, can you help?

Should I create a separate request for each file or can I upload multiple files at once?

How to request a Transcript - Step-by-Step Guide

How to download a Transcription- Step-by-Step Guide

Security and Confidentiality

Is Landmark secure?

Can you sign a Confidentiality Agreement?

I need a Non-Disclosure Agreement, do you have one?

Are you HIPAA compliant?

How can I delete my files from your platform?

Pricing and Payment

I need a custom quote for my research project

Do you have volume discounts?

Where do I pay my invoice?

Selecting a Payment Method

Requesting an Invoice

How to Pay Online

Helpful Articles

Protecting Human Research Participants (PHRP)

Importing Documents in Nvivo10 in 3 minutes

Do you have volume discounts?

Yes, we do have volume discounts.

As the preferred research support partner for leading research universities globally, we have forged strong agreements and offer special rates to meet your unique requirements. For a customized quote and to learn how our expert services can benefit your projects, please contact us. Join our esteemed partners in advancing your research endeavors.

Please fill out this form “special rate,” and our team will contact you as soon as possible.

super-embed:

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>

.button-previous {
  background-color: #312e81; 
  color: #fff; 
  border: none; 
  padding: 10px 20px;
  font-size: 16px; 
  cursor: pointer;  
  border-radius: 5px; 
  margin: 5px; 
  text-decoration:none;
}

.button-previous:hover {
  background-color: #3730a3;
}

</style>
<body>
  <a href="<https://docs.thelai.com/i-need-a-custom-quote-for-my-research-project>" class="button-previous"> ← Previous </a>
</body>
</html>

super-embed:

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>

.button-next {
  background-color: #312e81; 
  color: #fff; 
  border: none; 
  padding: 10px 20px;
  font-size: 16px; 
  cursor: pointer;  
  border-radius: 5px; 
  margin: 5px; 
  text-decoration:none;
}

.button-next:hover {
  background-color: #3730a3;
}

</style>
<body>
  <a href="<https://docs.thelai.com/where-do-i-pay-my-invoice>" class="button-next"> Next →    </a>
</body>
</html>