Administration

How to update your profile information?

How to Manage Your Billing Details?

Research Projects

What are Research Projects?

How to set up a Research Project

How to add a new participant?

How to edit a participant?

Can I add other Researchers to my account?

Team Roles

Transcription

Can I send a personalized template?

Do you have any examples of transcriptions in Spanish?

Do you transcribe and/or translate in other languages?

Accepted File Formats for Transcription

What is speaker tracking?

What are timestamps?

What is the difference between non-verbatim and strict verbatim?

What is your standard turnaround time?

What is your rush turnaround time?

What is de-identification?

Translation

How much do you charge for a translation service?

How do you guarantee translation accuracy?

What languages do you translate?

If I need a certificate, can you provide one?

How to request a translation? Step-by-step guide

How to download a translation? - Step by step guide

Platform Navigation

How do I set up an account?

I forgot my password, can you help?

Should I create a separate request for each file or can I upload multiple files at once?

How to request a Transcript - Step-by-Step Guide

How to download a Transcription- Step-by-Step Guide

Security and Confidentiality

Is Landmark secure?

Can you sign a Confidentiality Agreement?

I need a Non-Disclosure Agreement, do you have one?

Are you HIPAA compliant?

How can I delete my files from your platform?

Pricing and Payment

I need a custom quote for my research project

Do you have volume discounts?

Where do I pay my invoice?

Selecting a Payment Method

Requesting an Invoice

How to Pay Online

Helpful Articles

Protecting Human Research Participants (PHRP)

Importing Documents in Nvivo10 in 3 minutes

From creating a translation request to downloading your documents.

1. Create a new Translation Request

In the left side menu, locate the 'Translation' option. Simply click on the '+' sign to begin creating your ticket

download (2).gif

2. Set up translation specifications

Captura de pantalla 2024-03-21 142752.png

  1. Translation Document Name*
    The title desired for your Transcription.

  2. Mi File is in Source Language

  3. Translate it to: Target Language

  4. File Format: Format desired: Word, Excel, PDF, Image (JPG, PNG), Power Point, DTP, HTML, Others.

  5. Special requirements: Anything you wish your translator to know about your document.

  6. Total Words in the Source Document Specify how many words you need translated.

  7. This file has potentially triggering content. Please check this box if your submission includes content that might be considered sensitive or triggering. This allows us to handle your material with the appropriate care and sensitivity. We appreciate your courtesy in helping us maintain a safe and respectful environment for everyone.

3. Upload Files

  1. Select the option “Upload your files” and start uploading your Document

Captura de pantalla 2024-03-21 142826.png

  1. Click on ‘’Add Files’’

    Captura de pantalla 2024-03-21 142911.png

And then on ‘’Finish’’ to attached your files to your order.

Captura de pantalla 2024-03-22 164702.png

  1. Click on ‘’Submit for translation’’ to send your request and wait for your translation to be processed.

    Captura de pantalla 2024-03-22 164916.png

super-embed:

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>

.button-previous {
  background-color: #312e81; 
  color: #fff; 
  border: none; 
  padding: 10px 20px;
  font-size: 16px; 
  cursor: pointer;  
  border-radius: 5px; 
  margin: 5px; 
  text-decoration:none;
}

.button-previous:hover {
  background-color: #3730a3;
}

</style>
<body>
  <a href="<https://docs.thelai.com/if-i-need-a-certificate-can-you-provide-one>" class="button-previous"> ← Previous </a>
</body>
</html>

super-embed:

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>

.button-next {
  background-color: #312e81; 
  color: #fff; 
  border: none; 
  padding: 10px 20px;
  font-size: 16px; 
  cursor: pointer;  
  border-radius: 5px; 
  margin: 5px; 
  text-decoration:none;
}

.button-next:hover {
  background-color: #3730a3;
}

</style>
<body>
  <a href="<https://docs.thelai.com/translationdownload>" class="button-next"> Next →    </a>
</body>
</html>