Administration

How to update your profile information?

How to Manage Your Billing Details?

Research Projects

What are Research Projects?

How to set up a Research Project

How to add a new participant?

How to edit a participant?

Can I add other Researchers to my account?

Team Roles

Transcription

Can I send a personalized template?

Do you have any examples of transcriptions in Spanish?

Do you transcribe and/or translate in other languages?

Accepted File Formats for Transcription

What is speaker tracking?

What are timestamps?

What is the difference between non-verbatim and strict verbatim?

What is your standard turnaround time?

What is your rush turnaround time?

What is de-identification?

Translation

How much do you charge for a translation service?

How do you guarantee translation accuracy?

What languages do you translate?

If I need a certificate, can you provide one?

How to request a translation? Step-by-step guide

How to download a translation? - Step by step guide

Platform Navigation

How do I set up an account?

I forgot my password, can you help?

Should I create a separate request for each file or can I upload multiple files at once?

How to request a Transcript - Step-by-Step Guide

How to download a Transcription- Step-by-Step Guide

Security and Confidentiality

Is Landmark secure?

Can you sign a Confidentiality Agreement?

I need a Non-Disclosure Agreement, do you have one?

Are you HIPAA compliant?

How can I delete my files from your platform?

Pricing and Payment

I need a custom quote for my research project

Do you have volume discounts?

Where do I pay my invoice?

Selecting a Payment Method

Requesting an Invoice

How to Pay Online

Helpful Articles

Protecting Human Research Participants (PHRP)

Importing Documents in Nvivo10 in 3 minutes

I need a Non-Disclosure Agreement, do you have one?

Landmark Associates is not only an approved vendor with signed Business Associate Agreements (BAA) with prestigious research universities but also your adaptable partner for bespoke project needs.

For seamless project collaboration, you can request our standardized BAA and agreement templates or choose to send your own. We’re committed to providing flexible solutions and supportive documentation to streamline your research process. Enhance your project with our tailored assistance today.

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