Administration

How to update your profile information?

How to Manage Your Billing Details?

Research Projects

What are Research Projects?

How to set up a Research Project

How to add a new participant?

How to edit a participant?

Can I add other Researchers to my account?

Team Roles

Transcription

Can I send a personalized template?

Do you have any examples of transcriptions in Spanish?

Do you transcribe and/or translate in other languages?

Accepted File Formats for Transcription

What is speaker tracking?

What are timestamps?

What is the difference between non-verbatim and strict verbatim?

What is your standard turnaround time?

What is your rush turnaround time?

What is de-identification?

Translation

How much do you charge for a translation service?

How do you guarantee translation accuracy?

What languages do you translate?

What is the difference between non-verbatim and strict verbatim?

Strict Verbatim

Word-for-word capture including all non-verbal sounds or fillers such as um’s, ah’s, uh’s as well as stutters, stammers, repetitions and false starts.

![https://landmarknotionfiles.s3.amazonaws.com/'SV.gif](https://landmarknotionfiles.s3.amazonaws.com/'SV.gif)


Non Verbatim

Not word-for-word capture. Intelligently capturing the meaning by removing all filler words (umm, uhh, ahh, hmm, etc.) as well as false starts, repetitions and stutters.

https://landmarknotionfiles.s3.amazonaws.com/NV.png

super-embed:

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>

.button-previous {
  background-color: #312e81; 
  color: #fff; 
  border: none; 
  padding: 10px 20px;
  font-size: 16px; 
  cursor: pointer;  
  border-radius: 5px; 
  margin: 5px; 
  text-decoration:none;
}

.button-previous:hover {
  background-color: #3730a3;
}

</style>
<body>
  <a href="<https://docs.thelai.com/what-are-timestamps>" class="button-previous"> ← Previous </a>
</body>
</html>

super-embed:

<!DOCTYPE html>
<html lang="en">
<head>
  <meta charset="UTF-8">
  <meta name="viewport" content="width=device-width, initial-scale=1.0">
</head>
<style>

.button-next {
  background-color: #312e81; 
  color: #fff; 
  border: none; 
  padding: 10px 20px;
  font-size: 16px; 
  cursor: pointer;  
  border-radius: 5px; 
  margin: 5px; 
  text-decoration:none;
}

.button-next:hover {
  background-color: #3730a3;
}

</style>
<body>
  <a href="<https://docs.thelai.com/what-is-your-standard-turnaround-time>" class="button-next"> Next →    </a>
</body>
</html>