Administration

How to update your profile information?

How to Manage Your Billing Details?

Research Projects

What are Research Projects?

How to set up a Research Project

How to add a new participant?

How to edit a participant?

Can I add other Researchers to my account?

Team Roles

Transcription

Can I send a personalized template?

Do you have any examples of transcriptions in Spanish?

Do you transcribe and/or translate in other languages?

Accepted File Formats for Transcription

What is speaker tracking?

What are timestamps?

What is the difference between non-verbatim and strict verbatim?

What is your standard turnaround time?

What is your rush turnaround time?

What is de-identification?

Translation

How much do you charge for a translation service?

How do you guarantee translation accuracy?

What languages do you translate?

How to Manage Your Billing Details

Your billing information is key to ensuring a smooth and uninterrupted experience with our services. To review or update your billing details, please follow the steps below:

1 Locating Billing Details

  1. Access the Administration Panel: Look to the lower left-hand side of your screen to find the "ADMINISTRATION" section.
  2. Open 'Billing Details': Click on the "Billing Details" option. This will direct you to a page where your current billing information is displayed.

2 Reviewing Current Billing Information

  1. Examine Billing Information: On the "Billing Details/Information" page, you will find all your billing-related information, such as 'Preferred Billing Frequency', 'Billing Method', 'Bill to Name', and 'Billing Address', along with the 'Date of Last Invoice', 'Payment Terms', and 'Current PO Number in Use'.
  2. Check Additional Notifications: Review the email addresses listed under 'Billing Email CC' to ensure that all relevant parties receive billing notifications.

3 Editing Billing Information

  1. Initiate Editing: If you need to update any information, click the "Edit My Billing Information" button typically located at the bottom of the page.
  2. Update Details: In the editable fields, you can make changes to your preferred billing frequency, method, names, addresses, payment terms, PO numbers, and add or remove CC'd email addresses for billing notifications.

4 Saving the Updated Information

  1. Confirm Accuracy: After making the necessary changes, double-check to ensure all information is correct.
  2. Save Changes: Click the save button (not visible in the image) to apply and save your updated billing details.

billing details.png

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