Landmark Help Center

Landmark Help Center

Getting started

Getting StartedGetting StartedUsing LandmarkUsing Landmark

Transcription

Can I send a personalized template?Can I send a personalized template?Do you have any examples of transcriptions in Spanish?Do you have any examples of transcriptions in Spanish?Do you transcribe and/or translate in other languages?Do you transcribe and/or translate in other languages?What file formats do you accept?What file formats do you accept?What is speaker tracking?What is speaker tracking?What are time stamps?What are time stamps?What is the difference between non-verbatim and strict verbatim?What is the difference between non-verbatim and strict verbatim?What is your standard turnaround time?What is your rush turnaround time?Still not able to find the answer?

Translation

How much do you charge for a translation service?How do you guarantee translation accuracy?What languages do you translate?If I need a certificate, can you provide one?Is Landmark secure?

Platform Navigation

How do I set up an account?I forgot my password, can you help?Should I create a separate request for each file or can I upload multiple files at once?How to request a Transcript - Step by Step GuideHow to search for a Ticket / Transcript - Step by Step Guide

Security and Confidentiality

Can you sign a Confidentiality Agreement?I need a Non-Disclosure Agreement, do you have one?Are you HIPAA compliant?How can I delete my files from your platform?

Pricing and Payment

I need a custom quote for my research projectDo you have volume discounts?Where do I pay my invoice?Selecting a Payment MethodRequesting an InvoiceHow to Pay OnlineStill not able to find your answer?

Helpful Articles

Accepted File Formats for TranscriptionHow important is Data Management for Qualitative Research ?Protecting Human Research Participants (PHRP)Importing Documents in Nvivo10 in 3 minutesUsing AtlasTI for qualitative data analysisQuick Guide to Data De-Identification
Control Panel

Use the button below to add a new page. When it's ready to go live, drag it up into the synced block in the sidebar above.

Aether ToolsAether Tools

If you want to hide pages, you can move them into the toggle below ↓

Hidden Pages

Welcome to Landmark’s Help Center

Check out our quick guides on uploading your files and our various payment methods.

Please have a look at our FAQ section to answer your simple questions.