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🖥️ Administration

How do I create an account

How can I update my profile information?

How can I manage my billing details?

🔒Security and Confidentiality

Is Landmark Secure

Can you sign a confidentiality agreement?

I need a Non-Disclosure Agreement, do you have one?

Are you HIPAA Compliant?

💼Research Projects

What are Research Projects?

How do I set up a research project?

How do I add a new participant?

How do I edit a participant?

Can I add other researchers to my account?

Can I assign different roles to my team members?

💻Platform Navigation

How do I set up an account

I forgot my password, can you help me?

Should I create a separate request for each file or can I upload multiple files at once?

How can I request a transcript?

How can I download a transcription?

How can I store my project’s documents?

How to download a ticket -Step-by-Step Guide

📄Transcription

Can I send a personalized template?

Do you have examples of transcriptions in Spanish?

Do you transcribe or translate in other languages?

What file formats do you accept, and how large can my files be?

What is speaker tracking?

What are timestamps?

What is the difference between non-verbatim and strict verbatim?

What is your standard turnaround time?

What is your rush turnaround time?

What is de-identification?

📝Translation

How much do you charge for a translation service?

How do you guarantee translation accuracy?

How can I request a translation?

How can I download a translation?

💲Pricing and payment

I need a custom quote for my research project

Do you have volume discounts?

Where do I pay my invoice?

What payment methods do you accept?

How do I request an invoice?

How do I pay online?

How to calculate your transcription price

📑Helpful Articles

Protecting Human Research Participants (PHRP)

Importing documents in Nvivo10 in 3 minutes

Using AtlasTI for qualitative data analysis

Quick guide to Data De-Identification

❓Frequently Asked Questions

General Questions

• What kind of services does Landmark offer?
• Is it possible for my team and I to collaborate on a shared account?
• Can I track my participants on your platform?

Data Security

• What data security measures does Landmark implement?
• How does Landmark ensure compliance with regulations like HIPAA?
• Do you follow HIPAA guidelines?
• How can I demonstrate to my IRB that Landmark is secure?

Transcription and Pricing

• Where are your transcriptionists located?
• What is the pricing structure for transcription services?
• Does Landmark offer student rates?

Translation and Pricing

• How much do you charge for a translation service?
• How do you guarantee translation accuracy?
• What languages do you translate?
• If I need a certificate, can you provide one?

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